Telecommunications

Traditionally two separate communication infrastructures exist side by side. The PC network for data communication and the telephone system with an internal telephone network for voice communication.

IP telephony or Voice over IP, integrates these separate networks improving effectiveness, productivity and business efficiency.

The migration of telephony into the PC environment creates completely new communication possibilities, which would be difficult or impossible to achieve using a traditional telephone system.

Advantages of IP Telephony:

Free inter office calls

Multiple sites can be linked over the Internet providing free inter-office calls.

Voicemail

Unlimited voicemail boxes, and various rules that determine which message is played to which caller.

Auto-attendant

Unlimited auto-attendants, one speaking whilst retrieving messages whilst another one delivers menu options to an external caller.

Screen popping

Displays caller number.

Remote working

Connect from a remote location, and automatically receive work bound calls.

Integration with Microsoft Outlook

Use Outlook contacts, no need to maintain multiple phone lists.

Scripting

Handle a call in any manner.

Database integration

Internal applications linked to an existing database provide key information when a call is received.

On-screen consoles and monitoring

Record calls and monitor usage.

Flexible console

Customise on screen console appearance.

No need for separate cabling

Use of existing network cable (Cat5) for both data and voice.

Disaster recovery

Soft switch systems (telephone systems that can run on the server) allow the backup of files and the configuration, meaning problems can be rectified quickly.

Easy management

No requirement for a specialist telephony expert to add a new user or to adjust the wiring to patch in a new phone. Functions can be controlled and added from the user interface.

Cost

No extra wiring, free internal calls, less downtime through multiple connectivity options, better accountability through call recording, and increased customer satisfaction due to better call handling.